Privacy Policy
9/29/2022
LifeSmart App is LifeSmart Inc.( hereinafter referred to as "LifeSmart" or "We " ) provide you with smart device control and management applications.
We attach great importance to protecting user privacy. We will abide by the following principles and do our best to protect the safety and reliability of your LifeSmart account information: the principle of consistent power and responsibility, the principle of clear purpose, the principle of choice and consent, the principle of least enough, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise, we will be according to legal requirements and industry-proven security standards, to take appropriate security measures to protect your LifeSmart account information.
Please read and understand this "Privacy Policy" carefully before using our products (or services). If you have any questions as described in our privacy policy , please contact us via service @ilifesmart.com.
1. How do we collect information and how to use it
When you use or enable relevant functions or use services, we will collect and use relevant information necessary for the realization of functions and services. You have the right to refuse to provide such information unless it is necessary for the realization of basic business functions or required by laws and regulations, and we fully respect your right, but if the information provided is necessary for you to use a certain function, You may not be able to use this function, and you can also re-authorize to obtain the right to use this function. We will itemize the information we collect in our Privacy Policy.
(1) Registration and login functions
When you use LifeSmart App to manage smart devices, we need to collect the following information about you: your LifeSmart account username , bound mobile phone number, bound email address , account area, nickname, avatar. Collecting such information is mainly used to log in to the LifeSmart account server to authenticate the user's identity, and to obtain the permission of the LifeSmart App application to access the server. The above information you provide will continue to authorize us to use it during your use of our account .
We will use your information in the following way: the account username and login password you enter will be encrypted and transmitted to the LifeSmart account server for login authentication. After logging in to the LifeSmart account, the LifeSmart App application will automatically obtain the user ID , nickname , avatar, and account area information of the account , and display it on the application page.
You have the right to refuse not to provide such information . If you do not provide such information , that is , if you have not registered a LifeSmart account and have not used a LifeSmart account , you will not be able to use the functions and services provided by the LifeSmart App.
(2) Connect, control and management devices
In order to realize the functions of smart device discovery and connection, control and management of devices, we need to collect the following information about you: location information, Wi-Fi information, account information, mobile phone-related information, and smart device-related information. The purpose of collecting such information is to discover and add smart devices, to perform security control of the device, to identify the currently working device and device management, to set device attributes and parameters, to view the working status and history of the device, and to improve the quality and service of the smart device.
The above information is described in detail as follows:
Wi-Fi information : SSID, BSSID, Wi-Fi State .
Account information: LifeSmart account number, mobile phone number, email address , nickname, avatar, used to log in and display nickname and avatar.
Mobile phone related information: hardware device identification (imsi , imei , meid , device hardware serial number, SIM card identification, OAID , Mac address, Android ID) , phone model, system version information, system language, country or region where the phone is set, App store version number, mobile phone screen size and resolution, CPU and display device related information.
Smart device related information: device name, model, version, manufacturer, device identifier, device hardware information, network connection status, WLAN connection information, MAC address, IP address, device operating status, custom attributes, device configuration parameters, and device Control usage records, devices testing and recorded data;
We will use your information as follows: The above information will be encrypted and saved to transmit the corresponding area of the server, LifeSmart App will appear in the data from the server and queries based on your license application page in.
You have the right to refuse to provide the above information . If you do not provide such information, you will not be able to use the functions and services provided by LifeSmart App.
The collection of the above information includes the following devices:
Gateway: Including Nature series, SmartStation series and Nature series products.
Camera: including high-definition indoor camera, cloud pupil indoor camera, cloud vision outdoor camera, FRAME camera, etc.
Spot: Super Bowl (IGRS version), Super Bowl ( CoSS version), Super Bowl (basic version ) , Super Bowl (Bluetooth version), Super Bowl Mini, etc.
Socket: Wi-Fi sockets, smart sockets, in-wall sockets, power metering sockets, etc.
Switch: streamer switch, white jade / mo jade switch, star switch, pole star switch, star switch, etc.
Light:Cololight, BLEND Light strips, BLEND Light bulbs, smart bulbs (cold and warm white), light strips (cold and warm white), Bluetooth bulbs, etc.
Door lock: visual door locks, smart door locks, door lock modules, etc.
Sensor: motion sensors, door sensors, environment sensors, water leak sensors, formaldehyde sensors, gas sensors, smoke sensors, etc.
Controller: a gateway multifunctional central air conditioning intelligent control, air conditioning chi controller, universal controller, controller or the like curtains, Eliq electricity meter , dimming and color chi controller , the dimming controller chi like .
ZigBee type devices.
Other devices: including Anti-lost device, air purifier, etc.
(3) Room management function of smart devices
In order to quickly find smart devices, we need to collect the room information under your account . When you have a large number of devices that are difficult to find , you can quickly locate the device you want to control directly through the room.
We will use your information in the following way: your room information will only be obtained when you log in to your account, the room information will be displayed on the application page, and the information will be stored on the server corresponding to your account.
As the room information is authorized by default when the user logs in to the account, if you do not provide such information, that is, if you do not log in to the account, you will not be able to use the services provided by the LifeSmart APP.
(4) Devices sharing
We support scanning the QR code through WeChat to share your smart device or profile with other users. Once the QR code generated by the application is shared with other users, the shared user can scan the QR code through WeChat to directly control your sharing Smart devices. In order to achieve this function, we need to collect the user ID of your account , the shared smart device or profile information (device name, device ID , device sharing status).
We will use your information in the following way: The device and profile information you share needs to be manually selected by the user . Such information will only be collected when the user actively provides the QR code to other users .
You have the right to refuse to provide the above information . If you do not provide the above information, you will not be able to use the device sharing function.
(5) Message push function
In order to provide the message push service, we need to integrate the push services of Apple, Umeng, Google and other third-party platforms, and the push content includes the APP notification bar and device status changes.At the same time, the app will collect the ANDROID ID of your device in the background state, so as to push messages to your mobile phone in time.
We will use your information in the following way: This feature needs to be turned on after you have authorized the notification permission, you can go to "Settings" of your mobile phone and close"Message notification " to turn off this function.
Android mobile phone in the background running, in order to ensure that the message reminder can be received normally when the APP is running in the background, we need to start your APP in the background, some Android system mobile phones due to different system versions, may be in the mobile phone system "Settings" - "App Permissions", open your self-start to ensure that you receive message reminders, turn off self-start can not receive message reminders.
If you do not provide the above information, you will not be able to use the message push function.
(6) User feedback
We the application provides user feedback entry, the user can use the feedback function to feedback your problems when you use our App, when using this feature we need to collect the following information: your feedback to our description of the problem , the problem phenomenon pictures and videos, feedback log , And the phone number or email address you filled in. This information will be used to let us better understand the problem you are encountering and contact you to help you solve the problem in time.
We will use your information in the following way: only when the user actively feedbacks a problem through the portal, the relevant information filled in by the user will be collected.
2. Permission instructions
Location Permission, Networking Permission, Camera Permission, Access Phone Album Permission, Microphone Permission, Bluetooth Permission, Storage Permission, Call Permission, Read Application List Permission will not be enabled by default. It is used to achieve specific functions or services, and you can also withdraw the authorization in the "Settings" of the mobile phone system. It should be pointed out that even if we have obtained these sensitive permissions with your authorization, we will not collect your information when the relevant functions or services are not required.
(1) Necessary permissions:
Location Permission: used to obtain the mobile phone network status to realize device network detection and smart device network configuration. You need to choose to enable this permission. The app requires your authorization after logging in.
(2) Optional permissions:
Networking Permission: used for account login, message push function, device network detection reminder and device network configuration. you need to choose to enable this permission. If it is not turned on, you will can not log in to your account to access your home devices and use device-related functions.
Camera Permission: used for scanning function and taking pictures when modifying the user's avatar. Get your authorization the first time you use it.
Access Album Permission: used to access the album picture function when saving camera snapshots and modifying the user's avatar. Get your authorization the first time you use it.
Microphone Permission: used for camera sound playback and real-time voice intercom function, you need to choose to enable this permission, you need to choose to enable this permission. Get your authorization the first time you use it.
Bluetooth Permission: used for Bluetooth device search and connection, such as the smart anti-lost device function, if it is not turned on, you will not be able to connect to the device. You can use the system "Settings " turn off Bluetooth.
Read/Write and Storage Permission: used for functions such as Camera snapshot album storage, user local data files, log file saving, and problem feedback. You need to choose to enable this permission to read files stored on the device. Get your authorization the first time you use it.
Call Permission: used for users to contact after-sales technical support. Get your authorization the first time you use it.
Read Application List Permission: used for users to access the mall and the APP opening page to jump to browser. You need to choose to enable this permission so that you can access this function normally.
You can use the mobile phone system at any time "Settings " to manage the permissions of this application.
3. User experience improvement
In order to evaluate service quality and carry out internal data analysis and research , we need to collect the following information: such as application name, application version, application page access time, mobile phone model, city, anonymized user identifier, anonymized device identifier, device Device information such as list, name, type, and log information of smart devices. Your sensitive information will not be recorded in the log.
We will use your information in the following ways: automatically collect the LifeSmart APP application terminal device information, smart device information and device logs and upload them to the corresponding server, analyze the log information to diagnose the operating status of the devices, identify and locate devices faults.
If you do not provide this information, some of the faults involved in the LifeSmart APP may not be discovered and resolved in time, and the user experience cannot be improved in time, but this will not affect the basic functions of the service.
4. Third-party SDK and Services
When users use third-party products that we access or some functions that use third-party services, we need to integrate the software tool development kits of our partners (referred to as "SDK" ) or other similar applications can realize the related functions of the device . Third-party SDKs and services may have some changes in data types due to version upgrades, policy adjustments, etc., if you encounter related problems during use, please contact us.
We will use your information in the following way: when the user uses the third-party products and functions that are accessed, the relevant information of the user will be collected.
The third-party SDKs are as follow:
Third-party SDK name:Umeng SDK
Collection information type and purpose:Collect user device information and rough location, such as IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM/ICCID card IMSI/IP, to provide message push service and error log collection based on device, and provide regional data report statistical analysis service based on IP.
The Partner official website: https://developer.umeng.com
Privacy Policy: https://www.umeng.com/page/policy
Third-party SDK name:Agoo SDK
Collection information type and purpose: Collect device brand, model, and networking status, and adapt the message push method and target system. Use the utdid component, which is only obtained locally in the app. AndroidID identifies the device and is used to assist client authentication.
The Partner official website: https://www.taobao.com/
Privacy Policy: https://terms.alicdn.com/legal-agreement/terms/suit_bu1_taobao/suit_bu1_taobao201703241622_61002.html
Third-party SDK name:Anti-hijacking SDK
Collection information type and purpose: None, purely technical components. Only obtain the network status locally to judge the domain name situation.
The Partner official website: https://cn.aliyun.com/
Privacy Policy: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html
Third-party SDK name: ECharts SDK
Type and purpose of information collection: Collect user account information and device logs, which are used to draw historical curves of smart device operation logs.
The Partner official website: https://echarts.apache.org/en/index.html
Privacy Policy:https://privacy.apache.org/policies/privacy-policy-public.html
Third-party SDK name: AutoNavi Map SDK
Collection information type and purpose: Collect user geographic location information, which is used to set up the smart center geographic location function and manage the smart anti-lost device function
The Partner official website:https://lbs.amap.com/
Privacy Policy:https://lbs.amap.com/home/privacy/
Third-party SDK name:Google Map SDK
Collection information type and purpose: Collect user geographic location information, which is used to set up the smart center geographic location function and manage the smart anti-lost device function
The Partner official website:https://developers.google.com
Privacy Policy:https://policies.google.cn/privacy?hl=zh-cn
Third-party SDK name:Ali Feiyan SDK
Collection information type and purpose:Collect network information, device information(ANDROID ID, Mac address), location information, log information, clipboard information, Wi-Fi network configuration, streaming media transmission, message push service, statistics for X100 doorlock Analysis service and error log collection function.
The Partner official website:https://www.alibabacloud.com/
Privacy Policy:https://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202006082101_74409.html
Third-party SDK name:IMOU SDK
Collection information type and purpose:Collect user Wi-Fi list , Geographic Location, Microphone and Storage information for camera network configuration, intercom and storage snapshots.
The Partner official website:https://open.imou.com/document/pages/#%E5%95%86%E5%8A%A1%E5%90%88%E4%BD%9C
Privacy Policy:https://open.imou.com/document/pages/d8c4fe
5. How we use cookies
To ensure the normal operation of the application, we will store small data files called Cookies on your mobile device . Cookies usually contain identifiers and some numbers and characters. With the help of cookies , the App can store your account information and other data.
We will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences . You can clear all cookies saved on your mobile device . To learn more about how to clear cookies , please refer to the system settings of your mobile device.
6. Data Storage and Period
The above-mentioned information collected by us will be saved to LifeSmart's servers in the corresponding regions around the world in accordance with relevant laws and regulations and the account area the user has applied for .
We will only retain your data information for the time necessary to achieve the purpose described in this statement , and delete or anonymize your account information after your following operations , unless otherwise required by laws and regulations.
In use LifeSmart App period , your personal account data information processing and deadlines are as follows:
1. For your account information , when you cancel your account , our server will permanently delete your account information .
2. For storage in LifeSmart App data applications locally, when you uninstall LifeSmart App application program , the local data storage will be deleted immediately.
3. For smart devices and business data stored on the server when you LifeSmart App remove the device in time , cloud- stored data will be deleted immediately.
4. For the camera snapshots stored on the server , as long as the user logs in to the account and takes them away , the data stored in the cloud will be deleted immediately .
5. For the device history records stored on the server , generally , the data will be stored on the server under your corresponding account area for 3-7 days . The processing varies depending on the area server , but the longest will not exceed 7 days.
In addition, when our products or services cease to operate, we will promptly notify you of the incident by email, letter, telephone, push notification, etc. , and delete your personal account information or anonymize it within a reasonable period of time.
7. Protect your personal account information
(1) We have used security protection measures that comply with industry standards to protect the account data information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your account data information. For example, we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access account information; and we will conduct security And privacy protection training courses to strengthen employees ’ awareness of the importance of protecting user account information.
(2) We will take all reasonable and feasible measures to ensure that irrelevant information is not collected. We will only retain your account data information for the period required to achieve the purpose stated in the policy , unless the retention period needs to be extended or is permitted by law.
(3) The Internet is not an absolutely secure environment, and emails, instant messaging, and communication with other our users are not encrypted. We strongly recommend that you do not send your account information through such methods . Please use a complex password to help us ensure the security of your account.
(4) The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
(5) In the unfortunate event of a user account information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can take precautions on your own And suggestions to reduce risks, remedial measures for you, etc. We will promptly inform you about the incident by email, letter, telephone, push notification, etc. If it is difficult to inform each user one by one , we will adopt a reasonable and effective way to issue an announcement.
At the same time, we will also proactively report the handling of account information security incidents in accordance with the requirements of the regulatory authorities .
Without your permission, this APP will not disclose your account information to any third party , except for the following situations:
1) This APP has obtained the authorization of you or your guardian;
2) Judicial or administrative agencies have given legal procedures to request this APP Disclosed;
3) When this APP files a lawsuit or arbitration against users in order to protect its legitimate rights and interests;
4) According to the terms of service and application license agreement between you and this APP;
5) Other circumstances stipulated by laws and regulations.
8. Your rights
In accordance with relevant Chinese laws, regulations, and standards, as well as common practices in other countries and regions, we guarantee that you exercise the following rights with respect to your account information:
(1) Access your account and device information
You have the right to access your account information, except for exceptions provided by laws and regulations. If you want to exercise the right to access data, you can access it yourself in the following ways:
You can log in to the account of your bound smart device , enter the personal profile information page , and view your personal account information , including your user name , user nickname , bound mobile phone number , and bound email ; you can view the device through the device page Status , control device , view device history and view device information , including device name , current device attributes , room to which the device belongs , device type , device version , device serial number, and device network information .
As long as we don’t need to invest too much, we will provide you with other information generated during your use of our products or services. If you want to exercise data access rights, please send an email to service@ilifesmart.com to describe your detailed request.
(2) more new to your account and device information
You can modify your account password by logging in to your account and entering the personal profile information page ; you can enter the device's three-level page to modify device-related information , including device name , room to which the device belongs , and device attributes ; you can upgrade you in the device management office The device ; you can re-configure the network to modify the device network information .
(3) Delete your account and device information
In the following situations, you can request us to delete account information:
1. If our handling of account information violates laws and regulations;
2. If we collect and use your account information without your consent;
3. If our handling of account data information violates our agreement with you;
4. If you no longer use our products or services, or you cancel your account;
5. If we no longer provide you with products or services.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your account information from us and ask them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your independent authorization.
After you delete information from our service, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.
(4) Change the scope of your authorization
Each business function requires some basic account information to be completed (see the first part of this policy ). For the collection and use of additional collected information, you can give or withdraw your authorization and consent at any time. You can perform such operations by sending an email to service@ilifesmart.com .
After you withdraw your consent, we will no longer process the corresponding account information. However, your decision to withdraw your consent will not affect the previous account information processing based on your authorization .
If you do not want to accept commercial advertisements sent to you by us , you can perform such operations by sending an email to service@ilifesmart.com.
(5) User cancellation of account
You can cancel your previously registered account at any time , and you can initiate a cancellation request through the APP account management page - [Delete Account] entry or perform such operations by sending an email to service@ilifesmart.com.
After canceling your account, we will stop providing products or services to you, and delete your account information at your request, unless otherwise provided by laws and regulations.
(6) User obtains a copy of account information
You have the right to obtain a copy of your personal account information , and you can perform such operations by sending an email to service@ilifesmart.com.
Under the premise of technically feasible, such as data interface matching, we can also directly transmit a copy of your account information to a third party designated by you according to your requirements.
(7) Constraint information system automatic decision-making
In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to ask us for an explanation, and we will also provide appropriate remedies.
(8) Responding to your above request
To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will reply within thirty days. If you are not satisfied, you can file a complaint by sending an email to service@ilifesmart.com .
For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are unreasonably repeated, require too many technical means (for example, the need to develop new systems or fundamentally change existing practices), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) Request, we may refuse.
In the following situations, we will not be able to respond to your request in accordance with the requirements of laws and regulations:
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution and trial;
4. There is sufficient evidence to show that you have subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
9. Protection of minors
Our products, websites and services are mainly for adults. Without the consent of their parents or guardians, children are not allowed to create their own user accounts.
For the collection of children's personal information with parental consent, we will only use or publicly disclose this information when permitted by law, the parent or guardian's explicit consent, or is necessary to protect the child.
Although local laws and customs have different definitions of children, we treat anyone under the age of 14 as a child.
If we find that we have collected children’s personal information without first obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.
10. How to transfer your personal account information globally
LifeSmart provides products or services through resources and servers all over the world . Currently , we have servers deployed in China , Europe , America , Asia Pacific , and Japan . This means that after obtaining your authorization, your account information may be transferred to or be accessed from overseas jurisdictions in the country / region where you use the product or service.
Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your account information is sufficiently and equally protected within the territory of the People's Republic of China. For example, we will request your consent for cross-border transfer of account information, or implement security measures such as data de-identification before cross-border data transfer.
In principle, the account information we collect and generate within the territory of the People's Republic of China will be stored on servers within the territory of the People's Republic of China . However, cross-border transmission is permitted according to the applicable laws of the People's Republic of China .
The personal account information we collect and generate in the Americas will be stored on LifeSmart Americas servers . However, cross-border transmission is permitted under the applicable laws of the Americas .
The personal account information collected and generated by us in the Asia Pacific region will be stored on the LifeSmart Asia Pacific server . However, cross-border transmission is permitted under the applicable laws of the Asia-Pacific region .
The personal account information we collect and generate in Japan will be stored on LifeSmart Japan servers . However, cross-border transmission is permitted under the applicable laws of Japan .
The personal account information we collect and generate in Europe will be stored on the LifeSmart Europe server . The collection and transfer will be based on the EU standard contract clauses or the security protection mechanism stipulated in the General Data Protection Regulation (GDPR) . You have the right to view the detailed copy content through the application's terms of service .
11. How to update this Privacy Policy
We may make adjustments or changes to this privacy policy in due course. Any update to this privacy policy will be posted on our website with the update time marked. Unless otherwise mandatory by laws, regulations or regulatory provisions, adjustments or changes will be made The content will take effect 7 days after notification or announcement. If you continue to use any of the services we provide or visit our related websites after the privacy policy is adjusted or changed, we believe that this means that you have fully read, understood and accepted the revised privacy policy and are bound by it.
12.How to contact us
We want to bring the best experience to users. If you have any questions, comments or suggestions about the content described in this privacy policy , please contact us via service@ilifesmart.com so that we can deal with your special needs. We will be happy to receive your feedback.
Under normal circumstances, we will reply within 15 days.